Introduction

Tiwari Watson Dental Care is committed to protecting your privacy and handling your personal information in a transparent and secure way. This privacy policy explains how we collect, use, and protect your data when you use our services or visit our website.

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Who We Are

Tiwari Watson Dental Care
1360 Springburn Road
Glasgow
G21 1UX

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Email: info@tiwariwatsondentalcare.co.uk
Phone: 0141 557 3488

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We are the data controller responsible for your personal information.

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What Information We Collect

We may collect and process the following types of personal data:

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• Personal details such as your name, address, date of birth and contact information

• Medical and dental history relevant to your care

• Appointment and treatment records

• Payment and financial information

• Website usage data (such as IP address and browsing behaviour)

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How We Use Your Information

We use your information to:

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• Provide safe and appropriate dental care

• Maintain accurate medical and dental records

• Arrange and manage appointments

• Communicate with you regarding your treatment

• Process payments and manage accounts

• Comply with legal and regulatory obligations

• Improve our services and patient experience

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Legal Basis For Processing

We process your data under the following lawful bases:

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• For the provision of healthcare (medical purposes)

• To fulfil contractual obligations

• To comply with legal and regulatory requirements

• With your consent, where applicable

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How We Store And Protect Your Data

Your information is stored securely in both digital and, where necessary, paper formats. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

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We retain your records in line with NHS and regulatory guidelines.

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Sharing Your Information

We may share your data with:

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• Other healthcare professionals involved in your care

• NHS bodies where applicable

• Laboratories and specialists

• Regulatory bodies such as the GDC

• Payment and finance providers

• IT and system providers supporting our practice

 

We only share the minimum necessary information and ensure all third parties handle your data securely.

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CCTV

CCTV is in operation within the reception areas of the practice for the purpose of ensuring the safety and security of patients, staff and premises.

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• CCTV is not used in treatment rooms

• Footage is securely stored in the cloud

• Recordings are retained for approximately one month before being automatically deleted

• Access to footage is restricted to authorised personnel only

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Your Rights

Under UK data protection law, you have the right to:

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• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request transfer of your data

• Withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact us using the details above.

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Cookies And Website Data

Our website may use cookies to improve your browsing experience and help us understand how visitors use the site. You can control or disable cookies through your browser settings.

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Data Retention

We retain patient records in accordance with NHS and professional guidelines. Typically, dental records are kept for a minimum of:

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• 11 years for adults

• Until age 25 (or 26 if treatment ended at 17) for children

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Complaints

If you have any concerns about how your data is handled, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

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www.ico.org.uk

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Changes To This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.