At Tiwari Watson Dental Care, we are committed to providing high standards of care and service to all our patients. We welcome feedback and take concerns seriously. If something has not met your expectations, we want to know so we can put things right and continue to improve our service.

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We aim to deal with concerns promptly, fairly and respectfully, in line with NHS Scotland complaints guidance and General Dental Council (GDC) standards.

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Raising a Concern or Complaint

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If you are unhappy with any aspect of your care, treatment or experience at the practice, we encourage you to let us know as soon as possible.

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You can raise a concern about:

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•⁠  ⁠NHS or private dental treatment received at the practice
•⁠  ⁠The service or facilities we provide
•⁠  ⁠Communication or patient experience
•⁠  ⁠A member of the practice team
•⁠  ⁠Administrative or appointment-related issues

 

Where possible, we will try to resolve concerns quickly and informally at the time.

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How to Contact Us

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Please speak to a member of our team or contact our Complaints Manager:

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Sharon McGoohan – Practice Manager
Tiwari Watson Dental Care
1360 Springburn Road
Glasgow G21 1UX

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Telephone: 0141 557 3488
Email: info@tiwariwatsondentalcare.co.uk

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Complaints can be made in person, by telephone, email or in writing.

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If you are making a complaint on behalf of someone else, we may require the patient’s consent before discussing their care.

 

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What Happens Next?

 

We will acknowledge your complaint within 3 working days and explain how it will be handled.

 

We aim to investigate and respond fully within 20 working days. If this is not possible, we will keep you informed and explain any delay.

 

Our response will aim to:

 

•⁠  ⁠Address the concerns you have raised
•⁠  ⁠Explain what happened and what we have found
•⁠  ⁠Apologise where appropriate
•⁠  ⁠Explain any steps we will take to improve services or prevent recurrence

 

We are committed to handling complaints fairly, sensitively and confidentially. Raising a concern will not affect the care or treatment you receive from our team.

 

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If You Are Not Satisfied

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If you are unhappy with our response regarding NHS treatment, you may ask the Scottish Public Services Ombudsman (SPSO) to review your complaint.

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For independent advice and support with NHS complaints, you can contact the Patient Advice and Support Service (PASS) through Citizens Advice Scotland.

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If your complaint relates to private dental treatment, you may contact the Dental Complaints Service, which provides independent support and complaint resolution for private dental care.

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Patient Advice and Support Service (PASS)
Available through Citizens Advice Scotland
www.cas.org.uk/pass

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Scottish Public Services Ombudsman (SPSO)
www.spso.org.uk

Dental Complaints Service
www.dentalcomplaints.org.uk